Return & Refund Policy

By placing an order with Lucia Living, you agree to the following terms. These policies are designed to ensure transparency regarding our refund and return methods and procedures. Please note that these policies apply exclusively to customers in the United States.

14-Day Return Policy

Return validity period: within 14 days from the date you actually sign for the goods (subject to the logistics receipt record)

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.

Return Process

• Contact Us: Before returning any items, please contact our return team at support@lucialiving.com to initiate the return process.
• Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.
• Package the Item: Pack the item securely in its original packaging, including any accessories you have provided.
• Include RA Number: Clearly write the provided RA number on the outside of the package.

Restocking Fee

We do not charge a restocking fee on returns.

Return Shipping Fee

Customers are responsible for the costs of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping method for returns.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 4 business days.

Damaged or Defective items

If you receive a damaged or defective item, please contact us immediately at support@lucialiving.com with details and photos of the issue. We will work to resolve the problem promptly.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Information

Support: Monday - Friday: 9:00 AM - 6:00 PM (GMT+08:00)