Thank you for your attention and support to Lucia Living! Here are some frequently asked questions and their answers, hoping to help you better understand our services:
What are the delivery fees?
We offer free shipping for all orders on our website.
Do you provide returns and exchanges?
We gladly accept returns within 14 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.
What are the payment options?
Accepted payment methods are PayPal, Visa, Mastercard, Discover, American Express, Diners Club, JCB, Cartes Bancaires, Maestro, UnionPay, and Visa Electron. You can choose the most convenient payment method to complete the payment during the settlement process.
How to cancel or modify an order?
To cancel or modify an order, please reach out to our customer service team promptly. If the order has not yet been shipped, we will make every effort to fulfill your request. However, if the order has already been shipped, you may need to follow our returns policy to proceed with a return.
How many days do customers have to return a product?
We have a 14-day return policy, and customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return is received.
How much is the restocking fee?
If the return period has expired or the return is for personal reasons (such as changing your mind, finding a lower price, etc.), a restocking fee of 20% of the product price will be charged.
How much is the return shipping fee?
If a return is required due to a product defect, we offer free return shipping; for returns based on personal preference, the actual return shipping cost will be the customer’s responsibility.
Return method?
Your option to send us your return: By Mail
If you have any questions regarding FAQs, please contact us at support@lucialiving.com.
Thanks!
