Conditions for Returns and Refunds

You may request a return or refund within 14 days of receiving your order (excluding return shipping costs).

Returned items must be:

(1) In their original packaging,

(2) Unused, uninstalled, and in resellable condition,

(3) Returned with all accessories and manuals included.

(4) Items returned to our warehouse are subject to a restocking fee starting at 20% of the amount paid for the returned item. (See “Restocking Fee” below for details.)

(5) Products made to your specifications cannot be returned once production has begun. Certain custom-made products may be final sale and ineligible for cancellation, return, or exchange. Any applicable restrictions will be confirmed before production begins. Bulk orders and accessories (e.g., bulbs) are non-returnable.

Order Cancellation

Standard orders may be canceled free of charge within 24 hours of purchase, provided they have not entered production or fulfillment.

Please email support@lucialiving.com with your order number as soon as possible.

Products made to your specifications—such as custom sizes, finishes, or other special requirements—cannot be canceled once production has begun.

Requests submitted outside the stated time frame may be subject to cancellation fees.

Once an order has shipped, cancellation is not possible.

If you still choose to refuse or return the order after shipment because you wish to cancel it, a handling fee of 30%–50% of the order amount will apply, and return shipping costs will be your responsibility.

Shipping-related charges already incurred—including standard shipping, express shipping, and shipping insurance—are non-refundable.

We recommend contacting us before initiating a PayPal claim, credit card chargeback, or payment dispute, as most issues can be resolved more quickly through our customer care team. This does not affect any rights available to you through your bank or payment provider.

Order Modification

You may modify a standard order (color, size, address, phone number, etc.) within 24 hours of purchase, provided it has not entered production or fulfillment.

Products made to your specifications cannot be modified once production has begun.

Requests submitted outside the stated time frame may be subject to modification fees.

Once shipped, no modifications can be made.

Returns

You must confirm that the products received are correct and in good condition within 7 days of delivery.

To initiate a return, please contact support@lucialiving.com within 14 days of receipt. Unfortunately, we cannot accept return requests after this period.

Please contact us before returning an item to obtain return instructions.

Return shipping costs are the customer’s responsibility unless otherwise stated below.

Approved returns must be shipped back within 7 days after authorization.

Items that are used, installed, stained, damaged by the customer, or incomplete will not be accepted. This does not apply to confirmed shipping damage or manufacturing defects.

Non-returnable items and non-refundable charges:

(1) Products made to your specifications once production has begun, and certain custom-made products confirmed as final sale before production.

(2) Light bulbs or accessories.

(3) Bulk purchases (three or more units of the same product).

(4) Shipping-related charges already incurred, including standard shipping, express shipping, and shipping insurance.

Note: Due to variations in screen settings, manual measurements, product improvements, manufacturing processes, material characteristics, or differences between production batches, slight differences in color, size, finish, or other details may occur. Variations that do not materially affect the product’s function, installation, or overall appearance are not considered defects or incorrect items.

How to Initiate a Return

Email support@lucialiving.com with your order number, reason for return, and item details.

Our team will review and respond with a Return Authorization and return instructions.

Once approved, ship your item(s) within 7 days.

After shipping your return, please email us the following information:

(1) Photos of the securely packed return.

(2) A photo of the shipping label.

(3) The tracking number.

(4) A link to the carrier’s tracking page.

Upon receiving your return, we will inspect it and notify you whether it qualifies for a refund.

Refunds

Refunds are processed after we receive and verify your returned items.

Once our warehouse has received and inspected the returned package, we will process your refund within 3 business days.

Refunds are based on the price paid for the product, less any applicable restocking fee.

Shipping-related charges already incurred—including standard shipping, express shipping, and shipping insurance—are non-refundable.

Estimated posting times after the refund is issued are:

(1) PayPal refunds: 1–3 business days.

(2) Credit or debit card refunds: 3–7 business days.

Actual posting times may vary depending on your bank, payment provider, and local public holidays.

Due to currency fluctuations, the final refunded amount may vary slightly.

If you have not received your refund:

(1) Check your bank or PayPal account.

(2) Contact your credit card issuer or bank.

(3) If unresolved, email us at support@lucialiving.com.

Tax Refunds

Sales tax is generally non-refundable once an order has been shipped or completed, as the collected tax is remitted to U.S. tax authorities in accordance with applicable laws and regulations.

If an order is cancelled before shipment, any collected sales tax will be refunded together with the refunded order amount. For partially cancelled orders, the applicable sales tax related to the cancelled portion will also be refunded. In such cases, Lucia Living will make reasonable efforts, in accordance with applicable regulations, to report and claim the corresponding tax adjustment or refund with the relevant tax authorities.

Exchanges

You may exchange your item for a different style, subject to availability and exchange eligibility.

Lucia Living will cover the cost of shipping the new item to you, while you will be responsible for the cost of returning the original item.

If the new item costs more, you will need to pay the difference. If it costs less, the difference will be refunded to you.

Please contact support@lucialiving.com for exchange instructions before returning your item.

For confirmed shipping damage or manufacturing defects, we will first offer replacement parts or a full replacement at no additional cost, including shipping.

Parcels Damaged In Transit

Please inspect your order as soon as possible after delivery.

If you discover damage caused during shipping, email support@lucialiving.com within 7 days of delivery and include:

(1) Your order number.

(2) Photos of the damaged item.

(3) Photos of the inner and outer packaging.

(4) A brief description of the damage.

Keep all packaging for carrier inspection.

Our support team will respond within one business day. Replies may take slightly longer on weekends and public holidays. Please remember to check your inbox and spam folder for our reply.

If the issue is confirmed to be shipping damage or a manufacturing defect, we will first offer replacement parts or a full replacement at no additional cost, including shipping.

If glass or shade parts arrive damaged, we will send replacements free of charge.

You may request a refund instead if you prefer. If a physical return is required, the applicable return shipping and restocking terms will apply.

Claims submitted more than 14 days after delivery may be difficult to verify, particularly if the damage could have occurred during installation or use. As a result, we may be unable to offer a replacement or refund. However, we still encourage you to contact us, and our team will do its best to help.

Missing Parts

If any component is missing from your package, please contact support@lucialiving.com as soon as possible and provide:

(1) Your order number.

(2) Photos of everything received in the package.

(3) A description or reference image of the missing component.

Lighting fixtures with multiple components are often packed in separate layers for protection. Hardware and small accessories may also be sealed in different areas of the box, so please check every layer of packaging carefully.

Once the missing component has been confirmed, we will send it to you at no additional cost.

Multiple Packages

Some orders are divided into multiple packages based on product size, weight, or packaging requirements. As a result, the number of packages may not match the number of items ordered.

Multiple fixtures may be shipped separately, while identical items may sometimes be packed together. Packages from the same order may also arrive on different days.

If you have received only part of your order, the remaining packages may still be in transit. Contact support@lucialiving.com with your order number, and we will check the status of all packages and provide the relevant tracking numbers and latest updates.

We will ensure that your complete order is shipped. If we identify an issue, our team will help resolve it as quickly as possible.

Refused Shipments

Once your order has been shipped, we are unable to stop the delivery.

If you choose to refuse the package, a fee of 30%–50% of the order amount will be charged to cover storage, handling, and shipping costs. This fee will be deducted from your refund.

Incorrect Item Received

We fulfill orders according to the options selected and the information shown on the product page, including the model, size, color, finish, and overall design.

If you believe the product you received differs significantly from your order, contact support@lucialiving.com within 7 days of delivery and provide:

(1) Your order number.

(2) Clear photos of the product.

(3) Photos of the packaging.

(4) A clear photo of the product label.

Minor variations may occur due to product improvements, manufacturing processes, material characteristics, or differences between production batches. Variations that do not materially affect the product’s function, installation, or overall appearance are generally not considered an incorrect item.

We will review the issue and provide an appropriate solution.

If the product is confirmed to be incorrect due to our reasons, you will not be required to bear the related return shipping cost.

Warranty

Most Lucia Living products include a 2-year limited warranty beginning on the delivery date shown in the carrier’s tracking record.

The warranty does not cover:

(1) Damage caused by accidents, misuse, abuse, or negligence.

(2) Normal aging, wear, or changes in natural materials.

(3) Customer-caused or accidental damage.

(4) Products purchased through third-party online auction sites.

For damage not covered by the warranty, replacement parts may be available for purchase. The customer will be responsible for the cost of the parts and shipping.

Specific Warranty Details:

(1) Rechargeable LED table lamps: 3 months. A full replacement will be provided at no charge; the customer pays shipping.

(2) LED bulbs, LED light sources, and LED drivers: 6 months. Replacement components will be provided at no charge; the customer pays shipping.

(3) Other components of LED fixtures: 2 years. Replacement components will be provided at no charge; the customer pays shipping.

(4) Fixtures using non-LED light sources: 2 years. Replacement components will be provided at no charge; the customer pays shipping.

Damage caused by human error is not covered.

To submit a warranty claim, please contact support@lucialiving.com with your order number, a description of the issue, and clear photos or videos showing the problem.

Restocking Fee

Items returned to our warehouse are subject to a restocking fee starting at 20% of the amount paid for the returned item, including returns for the following reasons:

(1) Change of mind or buyer’s remorse.

(2) Found a better price elsewhere.

(3) Ordered the wrong item or no longer need it.

Shipping Fee of Returns

If the return is caused by the consumer, the consumer should be responsible for the return shipping fee. The specific fee should be based on the express company you choose.

If the issue is confirmed to be shipping damage or a manufacturing defect, we will first offer replacement parts or a full replacement at no additional cost, including shipping. You may request a refund instead if you prefer. If a physical return is required, the applicable return shipping and restocking terms will apply.

If the goods received are confirmed to be incorrect due to our reasons, the consumer will not be required to bear the related return shipping fee.

Contact Us

If you have questions or issues with your order, contact support@lucialiving.com.

Our customer care team will respond within one business day. Replies may take slightly longer on weekends and public holidays.